nce upon a time,
I sat in the house of Perry Marshall.
He's the "Godfather" of Google AdWords and renowned internet marketer...
... and he said something horribly clarifying.
He said, "Until you know how much it costs to buy a customer you don't have a business... you have a marketing slot machine".
It sent chills down my spine.
Did I know what our cost per acquisition was? Did I want to know?
Was I gambling with my time and money? Are you?
Know Your Numbers - Thing #1 (ish)
At minimum, you need to know how much it costs to buy a lead. Then, you need to know how much it costs to buy a customer.
Here are two simple formulas to help:
- Number of Leads Acquired / Marketing Spend = Cost Per Lead
- Number of Customers Converted / Marketing Spend = Cost Per Acquisition
When you know these numbers you can scale and repeat the act of converting customers over and over again.
That's fun, but enough with the (ish)...
Here are 7 ironclad ways to improve sales conversions online:
1. Testimonials -
Get
someone to use your product. For free if need be. If you already have
customers, get them to brag on you and ask permission to use their words
on your site.
2. Guarantees -
Customers
need to know they can trust you. They need to know that you trust your
product. They need a 100% guarantee that you will deliver the "better
version of themselves"(hint: that's what they want, not your product).
3. Payment Options -
People
want choices, but not too many. Give them an opportunity to break up
payments if you can. A TWO PAY or THREE PAY structure on a $1K product
can increase conversions easily. You basically let people rent to own
your information/service. $99 a month for 3 months is a lot more
palatable for those on the fence that $300.
Basically, it's the lay o way system at Wal-Mart:).
4. Free Trials -
Sometimes
the best doorway into conversion is to let the customer have it for
free... for a little while. Many software companies use this.
5. Strong Call To Action -
Don't
be timid! Tell them what you want them to do. The human mind is that of
a lizard brain. Tell them what to do. Step-by-step. "BUY NOW" are words
that bring relief to a hungry customer dealing with a decision crisis.
"Get All The Details" is proven to work well too.
6. Scarcity -
People
hate missing out. There's actually a psychological phenomenon called
FOMO. Fear. Of. Missing. Out. So... limit the availability of the
product or service you provide. Back them into a corner with the fear of
not having access. "Only 10 spots available". "25 discount codes will
be handed out".
Don't play games though, do what you say you're gonna do or your prospects won't believe you on future offers.
7. Make It Easy -
Let's
keep it simple stupid. Don't make your customer travel through a
labyrinth of complicated decisions. The human psyche needs the shortest
distance from point A to point B.
Only retrieve data necessary for you to get paid and for them to receive happiness.
Where are you with your sales funnel? How would you describe it?
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